Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) is available at checkout. Delivery times may vary depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $35. For orders under $35, a flat shipping rate of $5.99 applies.
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Items must be unused and in original packaging.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes! We ship to over 30 countries worldwide. International shipping rates and delivery times vary by location.
How can I contact customer support?
You can reach our customer support team at support@hazotech.com. We typically respond within 24 hours.
Are your products covered by warranty?
Yes, all HAZO products come with a 1-year warranty against manufacturing defects. If you experience any issues, please contact our support team.